Technical Support Cobalt Raq - Email Aliases

Email aliases allow you to create arbitrary email addresses without creating users. An email message addressed to the alias is forwarded to an existing email account. For example, an email alias lets you setup a temporary or permanent alias email address such as sales@yourdomain.com and automatically route messages to a specific user's mailbox (email account.)

A site user can have several email aliases that point to a unique username. For example, John Smith (username <john1>) can have john@abc.com, JS@abc.com, john.smith@abc.com and johnny@abc.com which all point to his username of <john1> at abc.com.

You can also setup aliases such as webmaster@abc.com or support@abc.com that point to a specific username.

And you can set-up a catchall ("anything"@) - @www.yourdomain.com, so for the domain name example.com your catchall account would be @www.example.com.

To add email aliases for a user, enter the names that the user will receive email as in the Email Aliases window. For example if your domain name is example.com and your user name is jsmith, you will receive messages addressed to jsmith@example.com, but if you would also like to receive messages addressed to sales@example.com and support@example.com, you would enter the aliases: "sales" and "support." DO NOT add the domain name to the aliases. Enter each alias on a separate line.

Forwards and Autoresponders: (Vacation Reply)

You can choose to have your email forwarded to another email account. You can also choose to enable a vacation-reply message that is automatically sent to each person who sends you an email. This feature is useful when you know you will not be reading or responding to incoming email massages for a period of time.

Note: A vacation-reply email is sent only once per week to each sender.

Modify email options for a user:

To setup or modify the email options for a user (to enter a forwarding email address, email aliases and an automatic vacation reply,) click the blue envelope icon.

On the Site Management screen, click User Management on the left. The User List table appears.

Click the blue envelope icon for the user. The Email Settings table appears.

o add an email alias, enter the additional names that the user will receive email as in the Email Aliases window. For example for user <john1>, enter JS, john.smith and johnny. DO NOT add the domain name to the additional names. Enter each alias on a separate line.

To enable automatic vacation reply, click the check box in the Vacation Message field and enter your message in the window.

Click Save Changes.